Return & Refund Policy
The seller acknowledges the buyers right to cancel a Business-to-Consumer contract for whatever reason up to the date 14 days after the receipt of the Goods. To cancel an order the buyer must notify us in writing within 14 days of receiving the order.
In the interests of Health and Safety, Goods must be returned unopened and in good condition. In this case, the original order will be refunded in full.
Business-to-Business contracts cannot be cancelled once the Goods have been dispatched.
The seller reserves the right to cancel the contract at any time and at our discretion in return for a full refund of the original order. Refunds will be made within 30 days of our agreement to cancel or refund an order.
Formal notification in writing of the buyers intent to return the Goods must be provided within 14 days of receipt of the Goods. The buyer will be responsible for any costs incurred in returning the Goods. The Goods must be returned within 30 days of receipt using a registered delivery service and in good condition. The buyer should retain proof of postage when returning goods.
- Damaged or Defective Goods
Goods which are damaged in transit or which are supplied in a defective condition will be replaced or refunded at the seller’s discretion. Formal notice of damage, defect or shortage of Goods must be made by the buyer in writing direct to the seller within 7 days of receipt of the Goods and no claims will be entertained unless this condition has been met. Where requested, the buyer agrees to supply evidence of any damage, defect or shortage before claims will be granted. Refunds relating to any damage, defect or shortage of Goods will not exceed the original cost of the Goods.
Any refunds offered by the seller will be processed within 30 days of notification of the refund to the buyer. Refunds will be made only to the same card or bank account originally used by the buyer.
The seller will reimburse any payment for goods and delivery received from the consumer unless the consumer expressly chooses a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery the seller offers; in that case, the seller will only reimburse the cost of basic delivery.